Case Study: Foldable all in one solar street light project for Nigeria customer
On March 20th 2019, I got an inquiry From Nigeria customer for the 80w solar led street light. We have quoted the solar street light 800 pcs to them. Customer was accept the price but they need some time to audit our company.
They were asking a lot of questions about the solar street light specifications; I also filled a lot of supplier audit form. ISO9001/TS16949/IP66 was request by them as well. They spent half year to investigate our company ability. Our engineer team and me were very patient to answer all the questions they had.
But after every investigation and audit were passed end of the 2019. They still not release order to us. I was follow every month, but no reply from customer side. April of 2020 I had receive an e-mail from customer side they told they decided to visit our factory in June. I was very excited when received this mail as it was been half year no news from this customer. They spent 1 week to audit our factory in June. Finally they were happy with our company process and quality.
On June 15th 2020, I received a 80w solar street light PO from this client. it took almost 3 months to follow this customer, finally I got a PO from them. As this samples ready produce and it was taking one and half year to confirm the samples, During this 1.5 year we have sent 6 times samples to them for confirmation. Finally we got approve for the samples end of 2020.
On Jan 17th 2020, I got the production PO from this customer. It was taking us 1.5 years to got this project successful. But it was worthy this is what we need to do for our clients. We also believe supplier and clients always need to do win-win business relationship.
Up to now , client has placed back orders and quite satisfied with our quality and plan to have long term forecast with us for 10 years production contract signed .